100% Power Uptime
Dual UPS & Diesel Generator
Redundant Fiber Leased Lines
High-speed dual ISP failover
Biometric Access
24/7 CCTV & Clean Desk
Enterprise Security
Port blocking & NDAs
BPO Call Floor
Dual-screen stations with acoustic isolation and active call recording.
Server & Telecom Room
Hardware firewalls, fiber termination, and 10kVA redundant online UPS.
Executive Boardroom
Video conferencing hub for client SLA reviews and strategic alignment.
Process Training Academy
Dedicated coaching hub for agent onboarding, voice modulation, and SOP drills.
GIS & Spatial Data Center
High-compute workstations for civil survey digitization and CAD conversion.
Quality Assurance Center
Live supervisor consoles and speech analytics maintaining 99.8% SLA accuracy.
Facility Specifications
Operational Resilience & Standards
Designed from the ground up to ensure seamless business continuity, zero data leakage, and maximum team uptime.
| Domain | Infrastructure Specification | Operational Benefit |
|---|---|---|
| Power Continuity | Dual Online 10kVA UPS systems with automated diesel generator backup. | Zero interruption during grid power fluctuations or outages. |
| Telecom & Connectivity | 1:1 Symmetric High-Speed Optical Fiber leased line with redundant secondary failover line. | Crystal-clear voice calls, low latency VoIP, and uninterrupted data transfers. |
| Workstation Hardware | Modern dual-monitor Intel Core i5/i7 workstations with noise-canceling USB headsets. | Enhanced multitasking efficiency for data verification and agent call workflows. |
| Data & Physical Security | Biometric access entry, 24/7 CCTV surveillance, clean-desk policy, disabled USB storage ports. | Complete adherence to enterprise NDAs and client intellectual property protection. |
| GIS & Compute Rigs | Dedicated CAD and GIS workstations with high-throughput RAM and calibrated displays. | High-precision spatial digitization and rapid vector processing. |